NOTES

Voicemail (Scripting)

“This message is for (Patient’s Name), this is (Your Name) calling on behalf of the CHI Saint Joseph's Health, Pre-Registration Department. I am calling regarding your upcoming appointment.

You can call us back as soon as you receive this message at your earliest convenience. Our number is 833-274-2931 and we are here Mondays-Fridays from 9AM-8PM.

Please have your insurance card and photo ID available and you can look for me as I am the one handling your chart, again my name is (Your name). Thank you and have a great day!”

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INBOUND

TRANSFER TO ANOTHER REP:

INBOUND // PT CALLED IN TO GET PRE REG // ADV WE WILL FORWARD THE ACCOUNT TO THE PREV REP

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OOS

INBOUND // PT CALLED IN TO GET PRE REG // OOS FOR GBC// ADV WE WILL FORWARD THE ACCOUNT TO THE PREV REP // SENT AN EMAIL

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RTCPV- TCPA VERBAL CONSENT

TPREC- PRE-REG COMPLETE

- ALL INFORMATION VERIFIED.

- PT HAS MADE AWARE OF NSA.

- NO NSA, GOVERNMENT INSURANCE.

RTCPV - TCPA VERBAL CONSENT

TPREC - PRE-REG COMPLETE

TLCOL - PATIENT LIABILITY COLLECTED

TPPAY - PT AGREED TO PAY IN

FULL/APPLIED 10% DISCOUNT

- Made aware of NSA

Mirrored:

TPREC - PRE-REG COMPLETED

TLZNO - PATIENT HAS NO LIABILITY FOR THE SERVICE

- Mirrored date from 2/13/2025

MRN: